FAQs
FAQs
Find answers to your questions here.
Need further assistance?
Please Contact Customer Service:
📞 +61 405-508-968
📧 sunrichhk-corp@gmail.com
Is the lighting genuinely eye-friendly? What certifications does it hold?
Certified as National AA-grade eye protection compliant with IEEE 1789 flicker-free standards
- Utilises RG0-grade non-hazardous blue light LED sources with adjustable colour temperature (2700K–4500K)
- Colour rendering index ≥95, approximating natural daylight effects
For optimal eye protection, maintain a reading distance of 40-50cm and enable automatic brightness adjustment.
What is the product warranty period? How to address quality issues?
We offer a 12-month warranty (excluding damage caused by human error).
- During the warranty period, contact customer service for:
- Returns/exchanges for quality issues within 7 days
- Replacement for quality issues within 15 days
- Free repairs within 1 year
- Additional 30-day no-questions-asked return/exchange (unopened/unused items)
How should I clean and maintain it?
- Cleaning: Wipe with a slightly damp soft cloth (avoid alcohol or chemicals)
- Maintenance tips:
Monthly check of clip spring tension
Avoid prolonged use at maximum brightness
Store with 50% charge when unused long-term
- LED lifespan approx. 50,000 hours; no replacement needed under normal use
Is outdoor use possible? What is the waterproof rating?
This product is primarily designed for indoor use with an IPX4 waterproof rating (splash-proof). Suitable for:
✓ Dry environments such as bedrooms, studies, or offices
✗ Not recommended for outdoor use in rainy conditions or humid locations like bathrooms
For outdoor reading, we recommend selecting our specialised camping lighting range.